Terms & Conditions – OYA Chocolates (India)

Last Updated: 05/09/2025

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the website oyachocolates.co.in (“Website”) and the purchase of products from OYA Chocolates (“we”, “us”, “our”). By accessing or using the Website or placing an order, you agree to be bound by these Terms. If you disagree with any part of these Terms, you should not use the Website.
 

2. Products and Orders

2.1 We offer a selection of premium chocolates and sweets, including but not limited to Kunafa, Choco Rolls, Chocolate Dates, Wafer Sticks, Gift Combos, and Saffron-infused treats Oya.

2.2 All product prices, availability, and specifications on the Website are subject to change without notice.

2.3 Placing an order constitutes an offer to purchase, subject to our acceptance. We reserve the right to refuse or cancel any order at our discretion.
 

3. Account & User Responsibilities

3.1 You may browse and place orders without creating an account. If you register, you must provide accurate, current, and complete information.

3.2 You are responsible for safeguarding your account credentials and for any activities under them.

3.3 You agree to use the Website lawfully and not engage in any prohibited actions, such as interference with its functionality or hack attempts.
 

4. Payments

4.1 We accept payments via major credit and debit cards, UnionPay, JCB, Discover, Diners Club, PayPay, and other methods as listed on the Website Oya.

4.2 Prices are in Indian Rupees (₹) and include applicable taxes unless otherwise noted.

4.3 Payments are processed securely. If a payment fails or is reversed, we may cancel the order.
 

5. Shipping & Delivery

5.1 Shipping terms, timelines, and costs are detailed in our separate Shipping & Delivery Policy, which is incorporated herein by reference.

5.2 You are responsible for providing accurate shipping details. Any failed delivery due to incorrect information is your responsibility.
 

6. Returns, Exchanges, & Refunds

6.1 Our Return & Exchange Policy and Refund Policy provide full details and are made part of these Terms.

6.2 Generally, due to food safety and hygiene standards, returns may be restricted. Please refer to the specific policy for conditions, timelines, and procedures.
 

7. Complaint Resolution

7.1 If you have concerns with an order or product, please refer to our Complaint Resolution Policy, which is incorporated by reference.

7.2 We strive to respond promptly and fairly to all legitimate complaints.
 

8. Intellectual Property

All content on the Website—including text, images, logos, and layout—is our property or used with permission. You may not reproduce, distribute, or modify any content without our prior written consent.
 

9. Limitation of Liability

To the extent permitted by law, OYA Chocolates shall not be liable for:

• Indirect, incidental, or consequential damages related to the use of the Website or the purchased products;

• Any errors, delays, or interruptions in the Website’s operation.

Your sole remedy, where liability is found, is limited to a refund in line with our refund policy.
 

10. Indemnification

You agree to indemnify and hold OYA Chocolates and its officers harmless from any claims, losses, damages, liabilities, or expenses arising from your use of the Website, violation of these Terms, or infringement of third-party rights.
 

11. Modifications

We may modify these Terms at any time by posting updated versions on the Website. The revised Terms take effect upon posting. Your continued use of the Website afterward means you accept such changes.
 

12. Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of India. Any disputes arising from or in connection with these Terms or your use of the Website shall be subject to the jurisdiction of courts in Mumbai (or another appropriate location based on business location).
 

13. Contact Information

For questions about these Terms, please contact us at:

OYA Chocolates
Caramel Ventures, Shop No. 7, Ahiya Apartment, 16 Road, Opp Rajesh Khanna Garden, Santacruz West, Mumbai, India
Email: oyachocolates@gmail.com
Phone: +91‑98208‑06707 Oya